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Office Administrator (part-time)

Company: RotoCo, Inc. dba Roto-Rooter Plumbing
Location: Manteca
Posted on: September 22, 2022

Job Description:

Office Admin - Plumbing & Restoration LOCATION: _Manteca, CA_RotoCo, Inc. is the largest Roto-Rooter Plumbing franchise in the nation--an industry icon with 45+ years of success and over $50 million in sales. RotoCo, Inc. has a rapidly growing service area that currently spans from North San Diego County to Sacramento County. Each employee plays a vital role in our success. We pride ourselves on being part of the Roto-Rooter national brand while still feeling like a family-owned business. Here at RotoCo, Inc., the work environment is modern, friendly, team-oriented, and very fast-paced. We are rapidly expanding and looking for candidates to join our family!We are looking for an enthusiastic, experienced, and detail-oriented professional to join our team at our rapidly growing Ventura location. A qualified candidate must have the ability to multi-task, be highly organized, and work in a fast-paced environment while handling a high volume of clerical/administrative duties. The _ideal_ candidate is dependable, hard-working, customer service driven, and team-oriented with a desire to contribute to RotoCo, Inc.'s growth and success. Job Type : Full-Time Pay : DOE Shift : Monday-Friday Benefits : 401(k) + Matching Dental Insurance Vision Insurance Medical Insurance Paid Time Off Paid Vacation Referral Program A GREAT place to work! Essential Duties and Responsibilities: Carrying out clerical duties such as answering and receiving phone calls, responding to emails, shipping and receiving of mail from both customers and Corporate office Maintaining Service Technician branch schedule - Providing updates to Call Center Supervisors (i.e. callouts, on-calls, vacations, shift changes, etc.) Communicating with Service Technicians on clocking in and out, meal breaks, and 10-minutes breaks Providing support to Service Technicians such as assisting with mobile device issues and requests, uniform orders, fuel card issues and requests Assisting with Dispatcher functions; i.e., assigning/unassigning Service Technician(s) to jobs, managing the dispatch board, notifying Service Technician(s) of any special job requirements needed in order to receive payment Communicating with customers on Service Technicians' ETA's on booked jobs and when rescheduling jobs Preparing statements for customers Collecting payment(s) on residential jobs when Service Technician was not able to in-person Coordinate and work closely with Branch Manager to ensure efficiency in operations Ordering office supplies as necessary Scanning, filing, faxing, etc._Perform other duties as assigned_ Required Experience/Qualifications: High School diploma or equivalent 1+ years' proven Office Administration experience _- Plumbing industry experience a plus!_ Minimum 1+ year of Customer Service experience Proficiency using Microsoft Office applications (Outlook, Excel, Word) Excellent phone etiquette Professional communication skills, both verbal and written Detail-oriented with the ability to multi-task while remaining organized Tech-savvy individual, knowledge of Apple mobile devices a plus! Strong typing skills with ability to type minimum of 50 words per minute Self-starter with the ability to work independently with a high degree of accuracy Team-player with the ability to work well with others Must demonstrate strong problem-solving and decision-making skills Able to work with a sense of urgency and prioritization under pressure Flexibility to work additional hours and/or days that deviate from regular work schedules Bilingual a plus! _Background check and drug screens are required_Job Type: Part-timeSchedule: 4 hour shiftAbility to commute/relocate: Manteca, CA 95336: Reliably commute or planning to relocate before starting work (Required)Education: High school or equivalent (Required)Experience: Microsoft Office: 1 year (Required) Microsoft Excel: 1 year (Required) Administrative experience: 1 year (Required)Work Location: One location

Keywords: RotoCo, Inc. dba Roto-Rooter Plumbing, Manteca , Office Administrator (part-time), Administration, Clerical , Manteca, California

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