Dispatch and Operations Lead
Company: JobElephant
Location: Santa Cruz
Posted on: April 5, 2026
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Job Description:
Dispatch and Operations Lead Location: Job ID: 85037 JOB POSTING
For full consideration for an interview, applicants will be asked
to provide a narrative text response in the application to
supplemental questions in the application, or you can attach your
supplemental responses document in Step 3 entitled "Attachments."
NOTE: Once your application is submitted, you will not be able to
make edits. Supplemental Screening Question 1: Please describe the
skills and experiences you have developed in prior positions that
have prepared you for this supervisory role. Supplemental Screening
Question 2: Please explain how you have used spreadsheet software
to analyze data, identify issues, and support decision-making in
your previous roles. Supplemental Screening Question 3: A
requirement of this position is to obtain a CA Class B Commercial
License with Passenger Endorsement and air brake certification. Are
you committed to training for this license within the first 1-6
months on the job? Yes or No Answer will be required HOW TO APPLY
For full consideration, applicants should attach their resume and
cover letter when applying for a job opening. For guidance related
to the application process or if you are experiencing difficulties
when applying, please review the Applicant Resources on our
website. INITIAL REVIEW DATE (IRD) UC Santa Cruz jobs are posted
until filled. All application materials submitted by 11:59 pm on
the IRD will be routed to the hiring team for consideration. NOTE:
Applicants who miss the IRD are still encouraged to apply; their
materials will still be forwarded for consideration if requested by
the hiring team. Application materials cannot be accepted outside
of the jobs portal. Applications cannot be edited on an applicant's
behalf. For more information about the IRD and the applicant review
process, view this link . The IRD for this job is: 04-02-2026 ABOUT
UC SANTA CRUZ UC Santa Cruz is a public university like no other in
California, combining the experience of a small, liberal arts
college with the depth and rigor of a major research university.
It's known as an unconventional place where innovation and
experimentation is part of the campus's DNA. That playful, bold
spirit still thrives today, all on a campus renowned as among the
most beautiful in the world. DEPARTMENT OVERVIEW Transportation and
Parking Services (TAPS) supports the University mission of
academics, research and public service by providing and managing
access to UC Santa Cruz and overseeing the planning, design and
operation of the facilities and programs associated with parking,
transit services, and bicycle/pedestrian circulation. More
information can be found at: JOB SUMMARY The Dispatch and
Operations Lead plays a key role in supporting various aspects of
transit operations, including dispatch, driver performance, vehicle
coordination, customer service, and administrative tasks. This
position ensures safe and reliable transit services while adhering
to regulatory standards and providing excellent customer service.
The ideal candidate will have supervisory experience, strong task
management skills, with attention to detail and proficiency with
computers and software systems. This role is ideal for someone with
the ability to work in a dynamic and sometimes physically demanding
environment, who enjoys a wide variety of responsibilities and
thrives in a service-oriented environment. The candidate will bring
a positive, growth-oriented attitude and commitment to operational
excellence and team success. APPOINTMENT INFORMATION Budgeted
Salary: $65,700/annually. Salary commensurate with skills,
qualifications and experience. Under California law, the University
of California, Santa Cruz is required to post a reasonable estimate
of the compensation for this role. The salary shown above is the
budgeted amount the University reasonably expects to pay and the
salary extended should not exceed this posted amount. Benefits
Level Eligibility: Full benefits Schedule Information: - Full-time,
Fixed - Percentage of Time: 100%, 40 Hours per Week - Days of the
Week: Mon-Sun, TBD - Shift Includes: Day, Evening, Nights, Weekends
Employee Classification: Career appointment Job End Date: None Work
Location: UC Santa Cruz Main Campus Union Representation:
Non-Represented Job Code Classification: TRANSIT SVC SUPV 1
(005042), Grade 20 Travel: Never or Rarely JOB DUTIES 65% - Transit
Operations and Management Support - Supervise employee performance,
ensuring adherence to job standards, required training,
certifications, and licensing. - Conduct annual performance
evaluations and assist in the selection, development, and
evaluation of staff. - Audit driver time sheets and ridership data
to ensure accurate records. - Assist in assigning drivers to
vehicles, routes, and shifts based on operational needs. - Monitor
vehicle locations and ensure on-time performance through transit
software. - Update transit software to reflect service disruptions,
delays, accidents, or vehicle breakdowns, ensuring accurate records
for vehicles, drivers, and routes. - Coordinate fuel/charge
management and oversee transit yard operations. - Collaborate with
Fleet Services personnel to ensure vehicle readiness and
maintenance. - Operate and monitor various transit software
systems, including safety systems, telematics, and load management
systems. - Ensure security of vehicles and facilities. - Adhere to
emergency protocols and conduct investigations into accidents and
injuries. - Ensure compliance with internal policies and external
regulatory transit safety procedures. - Coordinate bus reservations
with clients and transit operators, and update related systems and
documentation. - Ability to drive transit vehicles and fill shifts
as needed. 15% - Customer Service and Program Support - Provide
friendly and professional customer service over radio, phone, and
email, and resolve feedback tickets. - Offer timely updates to
management and assist in communicating service changes or delays to
riders. - Conduct in-person surveys and site visits to assess
customer satisfaction and operational efficiency and safety. -
Assist passengers with mobility needs in and out of disability vans
with a helpful and courteous manner and operate wheelchair ramps
and securing systems on applicable vehicles. - Perform basic
bicycle maintenance and repairs, including checking and adjusting
brakes, gears, wheels, chains, and tires. - Assist with conducting
bike safety workshops, group rides, and on-bike training sessions.
- Coordinate emergency management tasks, including communications,
supply inventory, and traffic control. 15% - Administrative and
Clerical Support - Maintain and update operational tracking logs,
providing regular status reports. - Assist with document management
tasks such as formatting, scanning, uploading, and filing. -
Perform data entry, audits, and other clerical tasks as assigned. -
Conduct data collection through site visits, passenger counts, and
bike occupancy audits. - Assist with planning and delivering driver
safety training, including curriculum development and software
administration. - Support other transportation-related programs and
other tasks as assigned 5% - Class B License Training - Train to
obtain a CA Class B Commercial License with Passenger Endorsement
and air brake certification over approximately one month. -
Successfully pass all required DMV testing for Class B licensing as
a condition of continued employment. REQUIRED QUALIFICATIONS -
Bachelor's degree in related area and / or equivalent experience
and / or training. - Excellent interpersonal and communication
skills, including customer service, conflict resolution,
de-escalation, and professional, empathetic interaction with
diverse stakeholders. - Strong organizational, prioritization, and
multitasking skills, with the ability to work independently and
adapt to changing demands. - Proactive problem-solving experience
supported by critical and systems thinking to analyze issues and
develop thorough solutions. - Proficiency with Google Workspace,
including advanced use of Docs (custom formatting), Sheets (data
merging), Slides (complex presentations), and efficient calendar
scheduling. - Hands-on experience troubleshooting, auditing, and
building spreadsheets for data storage, cleaning, and analysis
using filtering, sorting, pivot tables, and formulas for
aggregation, conditional logic, and conditional formatting. -
Demonstrated collaborative approach to work, with experience
building positive relationships and contributing effectively as a
team player. - Demonstrated sound judgment, discretion with
confidential information, and consistent adherence to
organizational policies, procedures and regulatory requirements. -
High learning agility and a growth-oriented mindset, enabling quick
adaptation to new tools, technologies, and systems. - Previous work
experience in the transportation industry. - Previous supervisory
experience. PREFERRED QUALIFICATIONS - Proficiency with transit
management software, telematics, and safety systems. - Previous
experience operating vehicles in a professional context. - Basic
working knowledge of vehicle mechanics. SPECIAL CONDITIONS OF
EMPLOYMENT - Selected candidate will be required to pass a
pre-employment criminal history background check. - Selected
candidate must pass the employment misconduct disclosure process. -
Must possess a valid license to drive in the state of California
and participate in the Department of Motor Vehicles (DMV) pull
notice program. - Interviewees will be required to provide a
current DMV record. - Must possess, or obtain within 6 months of
hire, a valid California Class B license to drive and participate
in the Department of Motor Vehicles (DMV) pull notice program.
Selected candidates must pass the written test for the CA Class B
Commercial skills test within three (3) attempts. If you fail the
same test three (3) times, your application is no longer valid with
the DMV and you will be released from employment. You must pass
this within three (3) tries and/or within 180 days from the date of
issuance of your Commercial Learner's Permit. - Selected
candidate(s) must possess a current DMV Medical Certificate and
re-certify every 2 years which requires an approved medical
certification to drive in the United States and in the State of
California. - Must participate in the DOT Drug Testing Program. In
accordance with the Department of Transportation (DOT) Drug and
Alcohol Testing Regulations, pass a pre-employment drug and alcohol
test and conform and pass the on-going drug and alcohol testing
requirements. Continued employment is contingent upon participation
in a Drug and Alcohol Testing Program and conform and
satisfactorily pass then-going drug and alcohol testing
requirements. - Ability to work long periods of time at a computer
with or without accommodation. - The selected candidate will be
required to work all scheduled hours on-site. - Ability to work a
variable schedule including evenings and weekends. - Ability to
work occasional evenings and weekends as directed. - Ability to
work on-call. - Ability to respond to emergencies after hours as
necessary. - Ability to work near and around support and service
animals in accordance with the UC Santa Cruz Service/Support Animal
Policy. - Clery Act: This position has been identified as a Campus
Security Authority (CSA); required to report crimes, incidents, and
disciplinary referral statistics as required by the Jeanne Clery
Disclosure of Campus Security Policy and Campus Crime Statistics
Act (20 USC § 1092(f)). - Ability to maintain appearance and
conduct suitable for working in a professional setting. - Selected
candidate will be required to complete training within established
time frames as directed including UC compliance training. - The
University of California has implemented a Vaccination Policy
covering all employees. Employees, including new hires, are
required to comply with any applicable policies relating to the
University of California vaccine program. - Per the Child Abuse and
Neglect Reporting Act (CANRA), this position has been identified as
a Mandated Reporter. The selected candidate will be required to
report known or suspected child abuse or neglect as defined by
CANRA and will be required to sign a Statement Acknowledging
Requirement to Report Child Abuse prior to commencing employment.
CANRA Penal Codes, and related definitions, requirements, and
responsibilities may be obtained here . - Exercise the utmost
discretion in managing sensitive information learned in the course
of performing their duties. Sensitive information includes but is
not limited to employee and student records, health and patient
records, financial data, strategic plans, proprietary information
and any other sensitive or non-public information learned during
the course and scope of employment. Understands that sensitive
information should be shared on a limited basis and actively takes
steps to limit access to sensitive information to individuals who
have legitimate business need to know. Ensure that sensitive
information is properly safeguarded. Follow all organizational
policies and laws on data protection and privacy. This includes
secure handling of physical and digital records and proper usage of
IT systems to prevent data leaks. The unauthorized or improper
disclosure of confidential work-related information obtained from
any source on any work-related matter is a violation of these
expectations. MISCONDUCT DISCLOSURE REQUIREMENT As a condition of
employment, the final candidate who accepts a conditional offer of
employment will be required to disclose if they have been subject
to any final administrative or judicial decisions within the last
seven years determining that they committed any misconduct;
received notice of any allegations or are currently the subject of
any administrative or disciplinary proceedings involving
misconduct; have left a position after receiving notice of
allegations or while under investigation in an administrative or
disciplinary proceeding involving misconduct; or have filed an
appeal of a finding of misconduct with a previous employer. -
"Misconduct" means any violation of the policies or laws governing
conduct at the applicant's previous place of employment, including,
but not limited to, violations of policies or laws prohibiting
sexual harassment, sexual assault, or other forms of harassment,
discrimination, dishonesty, or unethical conduct, as defined by the
employer. For reference, below are UC's policies addressing some
forms of misconduct: SAFETY STATEMENT All UCSC employees must
understand and follow job safety procedures, attend required health
and safety training, proactively promote safety at work, and
promptly report actual and potential accidents and injuries. NOTICE
OF AVAILABILITY In compliance with the Jeanne Clery Disclosure of
Campus Security Policy and Campus Crime Statistics Act (the Clery
Act), the Annual Security and Fire Safety Report (ASFSR) is
available at: .This report is published by October 1st of each year
and includes current institutional policies and procedures
concerning campus safety and security; fire safety and evacuation
policies; sexual misconduct and relationship violence reporting and
response protocols; and crime and fire statistics for the three
previous calendar years. A paper copy of the ASFSR is available
upon request by contacting the UCSC Police Department at 114
Carriage House Rd., Santa Cruz, CA 95064, or by calling
831-459-2231 Ext. 1. EEO/AA The University of California is an
Equal Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status or other
protected categories covered by the UC Anti-Discrimination Policy .
It is the policy of the University of California to undertake
affirmative action and anti-discrimination efforts, consistent with
its obligations as a Federal and State contractor. APPLICANTS ARE
REQUIRED TO USE THE UCSC ON-LINE PROCESS View full job description
and access on-line application: To ensure review of application
materials by the hiring unit, they must be submitted on or before
the initial review date (IRD) via the Staff Employment
Opportunities web site; . A computer is available at the UC Santa
Cruz Staff Human Resources Office located at Scotts Valley Center.
The Scotts Valley Center is located at 100 Enterprise Way, Suite
E100, Scotts Valley, CA 95066. To learn more or to request
disability accommodations, call 831-459-2009. Hearing impaired are
encouraged to use the California Relay Service at 800-735-2922. UC
Santa Cruz is an Equal Opportunity Employer. The University of
California is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, or protected
veteran status. UC Santa Cruz is committed to excellence through
diversity and strives to establish a climate that welcomes,
celebrates, and promotes respect for the contributions of all
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Keywords: JobElephant, Manteca , Dispatch and Operations Lead, Administration, Clerical , Santa Cruz, California
