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Vice President

Company: 5.11 Tactical
Location: Manteca
Posted on: July 4, 2019

Job Description:

"We are innovators who make purpose-built gear for life's most demanding missions."

Our ethos defines our culture- Trusted, Responsive, Accountable and Committed.

5.11 Tactical has established itself as the fastest-growing and most well-known brand of tactical apparel, gear and functional products in the world. Through a commitment to operator-led product innovation, quality and compelling value, 5.11 has developed a loyal following among some of the most demanding and discerning end-users of apparel and gear.

At our Operations Center in Modesto and Development Center in Irvine, we leverage our deep relationships with Law Enforcement, Special Forces Operators and First Responders to gain unique insights. The results are products that break new ground combining ruggedness, speed, range of motion and ultimate comfort in professional duty, tactical training, adventure, women's tactical, fitness and industrial professionals.

POSITION SUMMARY:

Reporting to the SVP, Global Operations and serving as a key member of the 5.11 Tactical leadership team, the Vice President of Customer Fulfillment will build and lead an efficient and effective end-to-end, customer fulfillment process, with the goal of maximizing customer satisfaction through operational excellence. Enable and lead teams to leverage significant investments in ERP (Microsoft Dynamics AX) and a new 400k sf Operations Center in Manteca, CA. Create competitive advantage and exceed customer commitments across all channels.

ACCOUNTABILITIES AND EXPECTED OUTCOMES:


  • Bring innovation to how 5.11 services its business across distribution channels, creating best in class service for both customers and consumers at a competitive cost to serve.
  • Continue building a Customer Fulfillment team and processes that serve current demand and will be scalable to meet future demand.
  • Increase throughput of DC, to effectively address requirements across channels. Build a throughput capacity that will support 70,000 units shipped per day while reducing the current logistics costs.
  • Develop long-term strategic plans and implement initiatives that ensure capabilities in Customer Service, Distribution, Customs, Logistics and the Custom Shop meet the needs of the growing business and deliver premium service at a lower cost to serve.
  • Identify opportunities to use the new ERP, Dynamics AX, for process and service improvements.
  • Improve labor and inventory productivity while building 5.11 culture and teamwork.
  • Be an approachable, visible presence throughout the Manteca Ops Center, setting a positive example of 5.11's ETHOS.


    Direct Teams:

    • Order Entry
    • Customer Service
    • Custom Shop (product embellishments)
    • Warehouse Operations (inbound, outbound, VAS)
    • Logistics (duties, freight)

      Key Relationships:

      • Sales
      • Customers
      • Inventory Management
      • Finance
      • Global Logistics Counterparts in Hong Kong office
      • IT warehouse operations/order processing


        COMPETENCIES:

        • Efficiency in how you get things done
        • Approachable and involved leader
        • Aggressiveness without abrasiveness
        • Learns quickly; must be able to learn the 5.11 business quickly
        • Analytical, process-driven
        • Respectful of the culture, your team and the 5.11 teammates

          QUALIFICATIONS:

          • 10 to 15 years of experience managing distribution center operations, including domestic and international logistics management
          • Apparel / footwear industry experience preferred
          • A Bachelor's Degree in Business, Supply Chain or similar field; MBA is a plus
          • Customer focus and a track record of delivering measurable results to both external and internal customers
          • Ability to manage teams in a fast-paced environment

            ETHOS:

            At 5.11 Tactical, everyone has the opportunity to be a leader and perform in an exceptional manner. We strive to uphold our Ethos which defines our culture-Trusted,Responsive,Accountable andCommitted.

            • Trusted - Strive to create trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability and results.
            • Responsive - Listen to the needs of our end-user Professionals, then develop, produce and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence.
            • Accountable- Seek to achieve results with a bias for action. We like to compete and be measured against the most demanding standards to ensure our continued success.
            • Committed - Overcome obstacles to accomplish our goals and support our team members when challenges arise. We complete commitments and seek to'over-deliver" relative to expect

Keywords: 5.11 Tactical, Manteca , Vice President, Executive , Manteca, California

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