Phlebotomist/Medical Assistant (Concierge Medicine)
Company: Private Medical
Location: Menlo Park
Posted on: April 1, 2026
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Job Description:
Location: Silicon Valley (Menlo Park) Schedule: Monday-Friday,
traditional business hours Compensation: $78,000 target depending
on experience Who are we? Private Medical has spent the last 20
years creating a new category of concierge medicine - private
medicine - by designing a system that honors the relationship
between patients, physicians, and each member of the care team.
Based in California, New York, and Florida, our physician-led teams
work in concert with our gynecologists, Naturopathic Medicine
Doctors, curated local specialists, elite medical centers, and
specialists around the world, to provide relationship focused,
evidence-based, longitudinal care to our members and their
families. Private Medical is, by design, privately held and free
from any conflicts of interests. Job Overview You will practice in
a personable, non-hospital environment that prioritizes
exceptional, personalized care and hospitality. Success is measured
by quality, safety, and member experience—not speed or volume. You
will collaborate closely with physicians, nurses, and care team
members to deliver the right care, at the right time, from the
right team, with nursing and PCA coverage available during business
hours to support physicians and members. Hospitality is a core job
requirement and must be practiced consistently with patients and
colleagues. The role is designed for operational flexibility to
meet dynamic clinical and member needs while maintaining a
consistent foundation across sites. Responsibilities Support teams
of physicians and nurses to ensure optimal patient outcomes and a
consistently excellent member experience, integrating both
technical and emotional aspects of care and service. Deliver
comprehensive, customized, and hospitality-forward patient care;
practice a genuine welcome, attentive listening, timely responses,
and thoughtful anticipation of needs in all interactions. Prepare
for and conduct home visits (house calls), independently or with a
nurse/physician, ensuring safe, professional, and reliable service
door-to-door. Perform blood draws, EKGs, specimen collection,
swabs, and administer routine and travel vaccinations within scope;
maintain strict adherence to safety, infection control, and
labeling standards. Accurately document all therapies, medications,
and clinically relevant interactions in the electronic medical
record in real time; ensure entries are complete, clear, and
audit-ready. Provide cross-coverage within MA/phlebotomist scope
during teammate PTO or leave; flex to support same-day appointment
blocks and add-ons consistent with site coverage goals and
schedules. Communicate directly with members as needed, fostering
trust, continuity, and reliability; escalate clinical concerns
promptly. Maintain current knowledge of Standards of Practice,
Private Medical workflows, and tools; contribute to systems and
structures that set teams up for success and operational
reliability. Participate in a culture of continuous improvement:
use data and feedback to inform decisions, identify bottlenecks,
and suggest pragmatic workflow innovations; help maintain a
reliable feedback loop. Collaborate across disciplines and, where
applicable, with automated tools or systems, ensuring tasks are
performed competently regardless of whether executed by people or
automation. Qualifications Experience: Minimum of three (3) years
of relevant clinical experience. Certifications: Certified
Phlebotomy Technician required; Medical Assistant certification
preferred. Excellent interpersonal, verbal, and written
communication skills with a demonstrated hospitality mindset and
service orientation; alignment with PM values, including
compassionate care, a growth mindset, and continual evolution.
Ability to work independently with sound clinical judgment while
collaborating effectively within a team; adaptable to changing
priorities to support coverage and member needs (operational
flexibility). Positive, proactive, and professional demeanor;
strong organization and time management. Immunization or proof of
immunity required for MMR, Hepatitis B, and Tuberculosis. Advanced
computer literacy with proficiency in Apple products and EMR
workflows. Local travel for home visits; reliable transportation.
Schedule and Coverage Expectations Standard business hours
coverage, with flexibility to support same-day capacity, float
coverage, and site needs so members receive the right care at the
right time from the right team; nursing and PCA coverage targets
underpin scheduling and cross-coverage norms. Competencies
Hospitality as a core value: Warm, professional engagement;
personal recognition; anticipatory support; consistent sense of
safety and comfort for members and colleagues. Operational
flexibility: Adapts scheduling and responsibilities within scope to
meet dynamic member and operational needs while safeguarding care
quality and team well-being. Data-informed and
improvement-oriented: Uses data, feedback, and iteration to enhance
reliability and reduce bottlenecks; embraces innovation that
removes roadblocks. Team and leadership enablement: Contributes to
systems and structures that help teams thrive; collaborates
constructively with Operations and clinical leadership per PM role
delineation. Alignment with Private Medical’s Principles of
Clinical Staffing Anchors PM’s vision to deliver the right care, at
the right time, by the right team, through reliable coverage,
hospitality-forward interactions, and safe, competent clinical
work. Expands the range of role profiles and flexes responsibly to
support demand, preserving a consistent foundation across sites
while honoring local needs. Practices hospitality as a defined
requirement and participates in continuous improvement informed by
data and feedback.
Keywords: Private Medical, Manteca , Phlebotomist/Medical Assistant (Concierge Medicine), Healthcare , Menlo Park, California
