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Customer Service

Company: Hedy Holmes Staffing
Location: Manteca
Posted on: April 3, 2021

Job Description:

Essential Duties and Responsibilities:

  • Answer phone calls Responds to inquiries by email, phone and postal mail concerning order status, price, availability as well as the application of products, services, promotions, and programs within 1 business day Responsible for ensuring order entry is complete and accurate within 1 business day of receipt or as indicated by assigned deadlines Monitors orders are releasing to the Distribution Center in a timely manner Tracks and communicates order progress up to and including delivery to customers and/or the sales team using various reports Issues and enters Return Authorizations, shipping labels, and/or credits Thoroughly researches customer issues, complaints and/or comments and provides complete and timely resolution Understand and document customer requirements for assigned accounts Works with Inventory Management and/or Sales to process reserve requests and maintain existing reserves as assigned by manager Process hard PO's against reserve orders as assigned by manager Works with AR to ensure pre-payments are received and processed accordingly to allow the release of held orders Job Requirements:Education and Experience:-- ------------------ High School diploma, or equivalent ------------------ 1 - 3 years prior experience in Customer Service preferred ------------------ Bi-lingual - English/Spanish required when working with International Accounts -- Computer Skills:-- ------------------ Experience with Microsoft Outlook, Word and Excel; 10 key by touch ------------------ Working knowledge of Dynamics AX or similar ERP software preferred --

Keywords: Hedy Holmes Staffing, Manteca , Customer Service, Hospitality & Tourism , Manteca, California

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