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Customer Service Coordinator

Company: Interior Logic Group
Location: Manteca
Posted on: November 19, 2021

Job Description:

OverviewThe primary responsibility of the Customer Service Representative- is to consistently execute the Company Customer Service SOP and deliver best-in-class service to Company Customers.Temporarily telework and some in office training. Monday through Friday 40 hrs a week. Company paid benefits-Life insurance, STD & LTD. ILG also offers Medical, Dental, Vision, 401k with company match, H.S.A, F.S.A and Aflac plans.Vacation, Sick, Holiday, Volunteer time off, and Floating Holiday pay.Responsibilities**

  • Ensure that assigned daily functions are being performed in accordance with the Company Customer Service SOP
  • Demonstrate continued, measurable excellence in service provided to Customer(s)Required Minimum Qualifications
    • High school diploma or general education degree (GED) or equivalent experience as a Customer Service Representative
    • Ability to read, write, and communicate clearly in English
    • Ability to communicate in a calm, professional manner to a diverse audience
    • Builder/Customer Representatives
    • Homeowners
    • Subcontractors
    • ILG Associates from Other Departments
    • Ability in Microsoft Office Suite applications
    • "Smart" mobile phone with RingCentral App functionality
    • Hi-speed internet connectionDesired Qualifications/Experience
      • ERP experience (SAP, Oracle, RFMS, etc---)
      • Job-management software/applications (Monday.com, SmartSheet, etc.)
      • Experience in the flooring industry
      • Bi-lingual speaker (English/Spanish)Physical RequirementsThis position is a remote position that is performed at the CSR-Remote's home. Inter-branch and/or offsite meetings on occasion require vehicular travel. Most of the day will be spent in a sitting position, with frequent use of computer and phone equipment. Occasional site visits to residential and/or commercial construction jobsites requiring the use of PPE should be expected.**Job descriptions are not meant to imply that the duties stated are the only ones to be performed by the incumbent. Employees will be required to follow any other job-related instructions and perform any other job-related duties as requested/asssigned.
        #LI-MS1

Keywords: Interior Logic Group, Manteca , Customer Service Coordinator, Hospitality & Tourism , Manteca, California

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