Fine Jewelry Merchandise Supervisor - Prom Shop@orchd Vlly
Company: JCPenney
Location: Manteca
Posted on: May 11, 2022
Job Description:
Do you like helping others excel? Do you like interacting with
customers and finding ways to make them happy? Do you like
partnering with peers to get big results? Well, being a Fine
Jewelry Merchandise Supervisor at JCPenney might be a perfect fit!
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Your role as the Fine Jewelry Merchandise Supervisor is to
supervise and engage a team of Fine Jewelry associates to deliver
an amazing shopping experience that will delight our customer,
creating loyalty that will have them coming back to the store for
years to come! You will be expected to provide great Customer
service and sales; sales floor leadership and staff supervision;
scheduling to meet coverage, along with an ability to provide
dynamic leadership, and consistent execution of the elements that
drive sales.
Primary Responsibilities:
- Customer Service- Models and holds team accountable for
outstanding customer service. Actively listens to customer issues
to resolve problems. Maximizes sales and service by ensuring staff
is scheduled appropriately. Drive planning and execution of events
and credit card acquisition.
- Sales- You are constantly challenging yourself and the team to
drive profitable sales growth through supervising and engaging with
the associates. Coaches and develops team by modeling JCPenney's
company values to build lasting customer relationships that drive
productivity and sales.
- Merchandise Flow & Placement- You will be well prepared to
provide direction and support to your team to ensure that
merchandise flows to the floor efficiently. You and your team and
constantly working to maintain stock levels and presentation
standards to the customer.
- Team Development - Partners with store management team to
source and hire store talent for hourly positions. Plays an active
role in the training and development of associates; coaches in the
moment, addresses performance issues, and partners with the General
Manager on succession planning for the store.
- Performance Standards - Consistently meets established
performance standards; including but not limited to: shrink and
safety initiatives, Omnichannel, scheduling efficiency, associate
relations, engagement, customer service, profit, productivity, and
attendance. Core Competencies & Accomplishments:
To achieve success at JCPenney, a supervisor will possess the
following:
- Work experience- Minimum of 2 years retail experience
- Drives Performance - Solve problems and make smart decisions
that drive sales, profit or customer service; execute your work
efficiently and effectively; inspire strong performance in yourself
and others
- Builds Relationships - Develops positive relationships:
establishes strong networks, shows respect for different styles,
and communicates effectively to a wide audience.
- Intensity- Proactively find ways to improve the customer
experience; show the confidence and courage to do what's right;
take action with energy and urgency
- Shows Courage - A confident leader; willing to take on
challenging assignments. Acts in accordance with beliefs and deals
with conflict quickly and in a positive manner. About JCPenney: At
JCPenney, we share a passion for serving customers, supporting our
communities and being the best retailer for all families. As a
company founded on the Golden Rule, our success is rooted in the
belief that we treat everyone the way we would want to be treated.
At every touchpoint, customers discover stylish merchandise at
incredible value from an extensive portfolio of private, exclusive
and national brands. Reinforcing this shopping experience is the
customer service and warrior spirit of associates across the globe,
all driving toward the Company's mission to help customers find
what they love for less time, money and effort. Working at JCPenney
means joining a dedicated team of associates who are encouraged to
be uniquely themselves in a safe, caring and welcoming environment.
It is a place where careers prosper, accomplishments are celebrated
and diversity flourishes. It's a place that's meant for you. If
eligible, we offer a competitive benefits package including
medical/dental/vision, term life insurance, paid vacation/holidays,
and 401(k) with company match. All associates are eligible for an
associate discount on JCPenney merchandise.
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Keywords: JCPenney, Manteca , Fine Jewelry Merchandise Supervisor - Prom Shop@orchd Vlly, Hospitality & Tourism , Manteca, California
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