Customer Service Lead
Company: GOCO Consulting
Location: Manteca
Posted on: August 1, 2022
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Job Description:
Job Description Community Resource Centers are designed to
provide visitors a safe location to meet basic power needs (i.e.,
charging cell phones and laptops and Wi-Fi access, where possible),
and provide up-to-date information in communities when a
community-wide power safety shutoff event occurs. GOCO Consulting
is looking for qualified candidates to serve as Customer Service
Leads (CSLs) at Community Resource Centers. Successful candidates
will be added to an ---eligible to work--- list. While paid
training opportunities will be provided throughout the year, it is
expected that most work assignments will be during fire season
(June-November) and during periods of heavy rain or snow
(December-January) . Work would range from 1-10 days with events
averaging 2-3 days and will likely include 8-hour shifts , working
with community members during emergency situations. Compensation
could range from $960-$1,080 over three 3 days. CSLs will be
responsible for: Managing 1-2 Customer Service Support (CSS) staff
Greeting visitors, managing inquiries and handing out supplies
Leading safety briefings before shifts Supporting CRC setup,
including setting up signage and supplies Ensuring all staff and
site visitors follow COVID guidelines and procedures Following
procedures regarding media inquiries Providing clear and detailed
reports during and after each shift Maintaining consistency between
shift changes by communicating with incoming/outgoing CSL Managing
inventory Preparing incident reports and helping resolve onsite
issues Qualifications: Be at least 18 years old 2 years--- work
experience in a community outreach or customer service position
with direct customer contact in a fast-paced, structured
environment Experience working in a team environment Must own
smartphone Ability to resolve interpersonal conflict Ability to
follow and enforce procedures, guidelines and policies Ability to
use smartphone and web applications or other reporting tools to
track CRC attendance, resources, information, etc. Ability to work
flexible schedules, extended hours, nights and weekends Ability to
lift up to 25 pounds Access to reliable transportation to travel to
and from assigned work location Ability to report to work location
on short notice (typically 24-48 hours from time of notification)
Preferred: Ability to travel to sites up to 250 miles away from
home Experience leading small teams Fluent in additional languages
Education: High school diploma, GED or equivalent work experience
(Required)
Keywords: GOCO Consulting, Manteca , Customer Service Lead, Hospitality & Tourism , Manteca, California
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