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Embellishment Development Supervisor

Company: 5.11 Tactical
Location: Manteca
Posted on: November 25, 2022

Job Description:


Under the direction of the Custom Shop Production Manager, this position is responsible for directing and coordinating the operations of the Custom Shop Art Department, it's Embellishment Developers, Graphic Designers, and Digitizers in order to meet design and proofing deadlines, while ensuring a high standard of quality and efficiency. In partnership with the Custom Shop leadership team, this position helps plan, develop, implement, and maintain departmental procedures, goals, and strategies. This person must possess an extensive knowledge of graphic design and digitizing and how it applies to 5.11 Tactical products. They will exhibit excellent people skills, an enthusiastic and positive attitude, strong problem-solving skills, and solid multi-tasking abilities, while working in a fast-paced environment. Must possess a close attention to detail, follow good judgement and strive to exceed our customer's expectations.


  • Assists with the creation and maintenance of the departments SOP's, Job Descriptions, and training material.
    • Ensures staff is properly trained to perform assigned tasks and understands the company mission, vision, values, quality policy, and safety protocols.
      • Assists with annual Art Dept. staff performance appraisals.
      • Helps set the department and individual contributors annual Goals. Ensures goals are reviewed with all team members on a quarterly basis.
      • Manages personnel scheduling and payroll.
        • Guide's the Art Dept. teams as a mentor and roll-model, introducing and expanding on time management and organizational skills.
          • Manages individual contributor performance and accountabilities. Performs re-training and/or corrective action as needed.
          • Participates in interviewing and hiring.
          • Must gain knowledge and become proficient in the use of Shopworks, the 5.11 Company ERP Dynamics AX and have a basic working knowledge of Adobe Photoshop, Illustrator, Wilcom, Microsoft Excel and Outlook.
          • Must learn or have existing experience with all production embellishment techniques and application (i.e., Screen Print, Heat Press, Embroidery, Alterations, Engraving, Quality Control and Embellishment file formats).
          • Must be familiar with all 5.11 products and their construction to better understand embellishment opportunities and limitations.
          • Must have or gain practical working experience with Embroidery Digitizing and Graphics separation software.
          • Analyzes and manages daily workflow and performance of the Custom Shop Embellishment Developers, Graphic Designers, and Digitizers.
          • Oversees design schedules and proof requests to ensure 24-hour turn-times are being met. Responsible for developing, managing, and maintaining embellishment development schedule via Shopworks to meet or exceed customers' deadlines.
          • Partners with Product Development on internal 5.11 Wholesale, DTC and SMU embellishment and patch projects. Ensures design specifications are created and updated in Shopworks to support sampling and production.
          • Partners with Product Development on fabric embellishment testing and reporting.
          • Manages production sample cataloging.
          • Reviews design requests to ensure the requested embellishment type can be successfully applied onto 5.11 Tactical or 3 rd party products.
          • Responsible for outsourcing art/digitizing design when work volume exceeds capacity.
            • Assists in production first run approvals.
              • Responsible for assisting the production team with edits related to digitized designs and/or proofs.
              • Works directly with CSR Supervisor on special or complex projects related to designs, names-lists and proofs.
              • Consults with customers on embellishment application and expectations, providing technical advice and design suggestion as needed.
              • Oversees the maintenance of all graphics databases which store art files, work instructions, names-lists, and proofs, including Shopworks, Wilcom, Digital Spec Sheets (DSS) and other external Drives.
                • Responsible for communicating any production related issues or delays to cross functional partners and the Production Manager.
                  • Makes sure team is up to date on all new garments and production procedures.
                  • Works in collaboration with colleagues across all departments.
                  • Assists employees in solving work related issues, providing guidance, direction, counsel, and motivation.
                  • Maintains an open dialog with Production and Customer Service employees.
                    • Supports and builds a cohesive team, bringing all departments together working towards a common goal. Builds an environment that fosters employee retention and job satisfaction.
                      • Maintains confidentiality regarding employee information.
                      • Ability to adapt to a swiftly changing production environment.
                        • Ensures equipment is maintained and operating properly. Promptly schedules service for or decommissions equipment in need of repair or replacement. Assists in equipment maintenance and PM programs.
                          • Performs other duties and tasks as assigned.


                            To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                            Education and Experience: 5-years of previous embellishment production experience and leadership. Previous work experience in a screen print or embroidery company preferred.

                            Language Skills: Ability to read, write, and comprehend English instructions. Listens and gets clarification. Listens to others without interrupting.

                            Mathematical Skills: Ability to add and subtract two-digit numbers to fill out production records.

                            Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Exceptional organizational skills required. Ability to recognize and resolve problems quickly using sound judgment and diplomacy.

                            Computer Skills: Basic computer / keyboard knowledge is required. Must have or acquire functional knowledge of company ERP (Dynamics AX) and the Custom Shop production management solution Shopworks.

                            Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                            While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include vision to discern colors and fine detail.

                            Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                            The noise level in the work environment is usually moderate to noisy.

                            OUR VALUES:

                            At 5.11 we embrace a high energy culture built upon our values of Service, Unity, Impact and Tenacity.

                            Service - At 5.11, we wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer we fulfill the mission of a lifetime.

                            Unity - We build together-as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care and clarity, we empower each other to reach new heights.

                            Impact - We have big ambitions and they start and end with our consumer. With them in mind, we innovate for impact-we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.

                            Tenacity - We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other's backs. We persist-determined to Always Be Ready.

                            Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

                            The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: 5.11 Tactical, Manteca , Embellishment Development Supervisor, Hospitality & Tourism , Manteca, California

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