Guest Services Manager

Company: Great Wolf Resorts, Inc.
Location: Manteca
Posted on: May 27, 2023

Job Description:

** Guest Services Manager****Job Category****:** Guest Services **Requisition Number****:** GUEST017905 Showing 1 location **Job Details****Description**At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures. Essential Duties - Responsibilities Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property Audits systems - reviews reports understanding gaps in performance execution of brand and service standards Assists with guest services functions as needed Assists in training staff and developing for potential career advancement Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc. Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience**Qualifications****Skills****Behaviors****:** **Motivations****:** **Education****Experience****Licenses & Certifications**Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Resorts, Inc., Manteca , Guest Services Manager, Hospitality & Tourism , Manteca, California