Customer Service Supervisor
Company: Sysco
Location: Union City
Posted on: April 18, 2024
Job Description:
Company: US1120 FreshPoint San Francisco, Inc.Zip
Code:94587Minimum Level of Education:High School or
EquivalentEmployment Type:Full TimeTravel Percentage: 0Compensation
Range:$59,900.00 - $90,000.00The compensation range provided is in
compliance with state specific laws. Factors that may be used to
determine your actual rate of pay include your specific skills,
years of experience and other factors. You may be eligible to
participate in the Company's Incentive Plan.BENEFITS
INFORMATION:For information on Sysco's Benefits, please visit
https://SyscoBenefits.comPosition Purpose:Increase market share by
motivating, training, delegating and coaching a staff of Customer
Service Representatives to achieve established corporate goals.
Responsible for coordinating customer service with other
departments.Primary Responsibilities:
- Identify customer needs and satisfy them profitably.
- Maintain existing customer base through effective customer
service skills.
- Responsible for overall order entry process - review flow
accuracy, ensure cut off times are adhered to, communicate with
Sales Management regarding potential issues
- Insure follow through with customer requests by customer
service.
- Hire, hold team accountable, training, write schedules, manage
CMP process and conduct 30,60,90 day reviews.
- Understand edit procedure, operate the phone system and by
cross training with customer service representatives, run necessary
reports as needed.Education:
- High School Diploma or GEDExperience:
- Two (2) year experience in a customer service related position
preferred or call center experience
- Produce experience preferred. Skills:
- Good communication skills
- Proved ability to communicate effectively to satisfy the
customers' needs.
- Experience managing individuals, motivating, training and
disciplining a staff.
- Good computer skills - Working knowledge of MS Office (Word,
Excel, Outlook) a plus.
- Bilingual English/Spanish a plus
- Ability to handle multiple tasks.
- Strong organizational skills and ability to handle crisis
situations effectivelyOVERVIEW:Sysco is the global leader in
foodservice distribution. With over 71,000 colleagues and a fleet
of over 13,000 vehicles, Sysco operates approximately 333
distribution facilities worldwide and serves more than 700,000
customer locations.We offer our colleagues the opportunity to grow
personally and professionally, to contribute to the success of a
dynamic organization, and to serve others in a manner that exceeds
their expectations. We're looking for talented, hard-working
individuals to join our team. Come grow with us and let us show you
why Sysco is at the heart of food and service.AFFIRMATIVE ACTION
STATEMENT:Applicants must be currently authorized to work in the
United States.We are proud to be an Equal Opportunity and
Affirmative Action employer, and consider qualified applicants
without regard to race, color, creed, religion, ancestry, national
origin, sex, sexual orientation, gender identity, age, disability,
veteran status or any other protected factor under federal, state
or local law.This opportunityis available through Sysco
Corporation, its subsidiaries and affiliates.
Keywords: Sysco, Manteca , Customer Service Supervisor, Hospitality & Tourism , Union City, California
Didn't find what you're looking for? Search again!
Loading more jobs...