MantecaRecruiter Since 2001
the smart solution for Manteca jobs

Customer Support Rep

Location: Manteca
Posted on: February 19, 2021

Job Description:

Promote sales of Maintenance Contracts, Parts, Service, Rentals, and Allied Lines of Watts by use of opportunity calls, direct mailings, telemarketing, and follow-up of leads, recommended repairs, and quotes. Provide direct contact with customers through sales negotiation, presentation of quotations, collecting credit information and collection of receivables; calling on places of business both established as customers and perspective clients in an assigned territory. Act as the primary customer contact for all product support needs by working directly with Watts Service Writers, technicians, parts and rental staff. Meet and exceed aftermarket sales goals as well as provide excellent customer satisfaction. JOB DUTIES/RESPONSIBILTIES

  • Sell Planned Maintenance (PM) agreements on a variety of industrial and warehouse equipment
  • Sell parts and service repairs generated from the PM service
  • Sell rentals of equipment at all times, especially during the off season
  • Generate leads for all Watts aftermarket products including rentals and allied lines
  • Sell full maintenance contracts
  • Prospect customer leads for additional sales and service through mailings, telemarketing, opportunity calls and presentations.
  • Maintain 40% or better closing rate on all quotes and recommended repairs in assigned territory
  • Explain planned maintenance, full maintenance, and other services available to potential service customers
  • Answer customer questions regarding operation safety issues and maintenance intervals
  • Follow-up with customers after maintenance and repairs to increase customer satisfaction and retention
  • Keep Management informed of any problems involving the Service, Parts or Rental departments
  • Maintain personal grooming and reps' standards in accordance with Watts policies
  • Follow-up on completed repairs to make sure they have been done in the correct manner and that the customer is satisfied with the work performed. Maintain VOC program at or above national average
  • Meet and exceed sales objectives established by Management
  • Address complaints to management regarding departments, Parts technicians, Service technicians, attitude, appearance, and workmanship to ensure 100% customer satisfaction
  • Write and submit contact reports with customers in a timely manner
  • Complete Watts Accident report form for all accidents involving Watts or Watts customers
  • Maintain current up to date product knowledge at all times The requirements listed below are representative of knowledge, skills and/or abilities required, but not limited to items listed below.
    • College degree or equivalent combination of education and experience.
    • 3-4 years progressively related experience.
    • Demonstrated expertise in sales/customer service capacity gained in previous positions.
    • Detail oriented with strong organizational skills
    • Ability to shift priorities in a changing environment.
    • Ability to work under pressure, handles changing priorities, to be self-motivated with good business judgments.
    • Ability to speak, read and write English articulately about materials handling and services
    • Must have professional and neat appearance.
    • Ability to accurately communicate effectively.
    • Must be super-organized, determined, and confident
    • Will need to establish a habit of professional improvement through continuing education in sales, industry knowledge, computer skills,interpersonal communication and general business training
    • Ability to use a computer is essential, (MS Work, Excel)
    • Clean DMV Record. Post offer drug screening. PHYSICAL REQUIREMENTS Sitting/Standing/Walking
      • Approximately 70% is spent driving motor vehicle & industrial equipment.
      • Approximately 20% is spent seated at a desk, working on the telephone or at a computer terminal
      • Approximately 10% is spent standing, walking, squatting, or moving about in the field. Speaking/Hearing
        • Clear diction, correct grammar and acute hearing are necessary for effective communication with clients, vendors, management and employees. Vision
          • Corrected vision close to 20/20 is necessary to effectively use computer screens, drive equipment and vehicles.


Keywords: WATTS EQUIPMENT COMPANY INC, Manteca , Customer Support Rep, Other , Manteca, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Apex Systems: Microbiologist (Santa Cruz)
Description: Seeking an Microbiologist Technicianin an analytical lab setting. The
Company: AgHires
Location: Santa Cruz
Posted on: 03/1/2021

Get New Contractor Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Santa Cruz
Posted on: 03/1/2021

Postmates - Earn Extra Cash
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Woodland
Posted on: 03/1/2021

Deliver With Doordash - No Vehicle Required.
Description: Want to earn money, but don't have a car Deliver with DoorDash. We'll even set you up with an e-bikeWhat is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: Doordash
Location: West Sacramento
Posted on: 03/1/2021

General Labor - Landscaper
Description: Responsible for the cultivation and care of the landscaping and grounds surrounding a business or building. Plants flowers, mows, pulls weeds, repairs structures, and maintains outside of building. ul (more...)
Company: Express Employment Professionals - San Rafael
Location: San Rafael
Posted on: 03/1/2021

Description: Location: Santa Cruz, CATeam: Supported Living Services - Supported Living Services Team /Work Type: Part-TimeHope Services is Silicon Valley's leading provider of services to people with developmental (more...)
Company: Hope Services
Location: Santa Cruz
Posted on: 03/1/2021

Lead Full Stack Engineer (React & Node)
Description: McLean 2 19052 , United States of America, McLean, VirginiaLead Full Stack Engineer React Node Lead Full Stack Engineer - Capital One Shopping Sr. Manager, Individual Contributor The Capital One (more...)
Company: Capital One
Location: San Rafael
Posted on: 03/1/2021

Sanitation Worker
Description: Do you find happiness in working with a team to get a job done Are you a committed, motivated employee with a rare work ethic who doesn't mind getting your hands dirty PeopleReady is hiring Sanitation (more...)
Company: PeopleReady
Location: San Ramon
Posted on: 03/1/2021

No car? No problem. Deliver with DoorDash on our e-bikes
Description: Want to earn money, but dont have a car Deliver with DoorDash. Well even set you up with an e-bike 10 What is DoorDash 10 Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash (more...)
Company: Doordash
Location: San Bruno
Posted on: 03/1/2021

LCSW - $54/Hour
Description: Correctional facility in Sacramento, br CA br is looking for a Licensed Clinical Social Worker br to start Immediately.
Company: Astrya Global
Location: Woodland
Posted on: 03/1/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Manteca RSS job feeds