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Ropes Course Attendant

Company: Great Wolf Lodge
Location: Manteca
Posted on: January 7, 2022

Job Description:

INCREASED PAY RATES! - $16.00 HourlyThe Ropes Course Attendant ensures customer safety and satisfaction while guests navigate across bridges and ropes to Howlers Peak. The Attendant is responsible for guest registration, supplying equipment, education, and adherence to proper safety protocol.Essential Duties & ResponsibilitiesCommunicates with guests to process registration and complete ordersEducates guests on the Ropes Course experience, proper technique and use of equipment, and safety guidelinesOutfits participants with correct safety equipment, makes adjustments, and properly attaches sling line to harness and overhead trackInspects all safety equipment to ensure proper functionAbility to assess and assist in possible emergency situations and help scared participantsEnsures the daily operation adheres to operating procedure guidelinesProvides outstanding customer service and engages in suggestive sellingAssists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricingPerforms cash-handling functions, including point-of-sale (POS) system, registers, and daily reportingEnsures attraction adheres to the highest standards of cleanliness, presentation, and serviceMust successfully complete ropes course and annual training covering operating procedures and technical competenciesAssists in other retail outlets/attractions as neededBasic Qualifications & SkillsMust be 18 years or olderSome High School education or equivalentMust be comfortable being at heights of 30 feet or more for extended periods of timeFlexibility regarding scheduling based on business demandsExperience utilizing basic math skills with ability to add, subtract multiply and divideProven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and proceduresSuccessful completion of a criminal background check and drug screenDesired Qualifications & TraitsPrevious experience demonstrating strong customer serviceAbility to multi-task and prioritize a variety of tasks with minimal directionPrevious experience with cash transactions and Point of Sale systemsProven teamwork skillsEnthusiastic and energeticComfortable working in varying weather conditionsPhysical RequirementsAbility to lift up to 30 lbs.Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times dailyAbility to bend, twist, and stretchCapable of fully extending arms over head dexterity to pinch/squeeze with forceCandidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this positionEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Great Wolf Lodge, Manteca , Ropes Course Attendant, Other , Manteca, California

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