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Front Desk Associate

Company: FirstService Residential
Location: Manteca
Posted on: January 9, 2022

Job Description:

Position: Front Desk AssociateReports To: General ManagerLocation: Manteca, CAJOB SUMMARY:TheFront DeskAssociate("FDA") supports the General Manager ("GM"), Associate Community Manager ("ACM") and/or Front Desk Supervisorby deliveringResident/Member interface/programresults to the Client in response to strategic goals issued by GM.Communications, Databasing, and Presentation are the key tenets of Qualification. While all the on-site positions promote and exude warm & helpful service, theFDA position specifically focuses on the "5-Star" branding of management. TheFDA is specifically tasked to fluently command knowledge of each and every Resident/Member and is responsible for executing on a full-service stabilized platform which is tailored to the Client. In order to do so, theFDA must be fully-fluent on all necessary tools (communications mediums, Connect, Sharepoint, Access Control) in order to facilitate programme and fully plan/anticipateactivities.TheFDA is held accountable fora variety of support services & deliverables to the Management staff, as well as timely Front Desk operations to the Residency & vendors.The position across all parameters requires professional presentation (verbal, written, visual)at all times, with peak emphasis on friendly, helpful service ability.PERFORMANCE REQUIREMENTSinclude the following. Otherrequirementsmay be assigned.Member & Resident Introduction & DatabaseIn response to new Members/Residents, ensure thatall documentation (hardcopy & electronic) is properly archived, studied, and integrated within Resident Services Strategy/Programme, requiring Connect fluency & Central, Jenark familiarityProactively introduce self, programme, and features/amenities to Members/Residents, keeping in mind branding & cultureCreate and maintain each file with appropriate updates to staff on timely basisAs necessary, research and confirm past information against sources, utilizing necessary tools & communications (under direction)Access-ControlField and Administer Real-Time Database of all FOB's & TranspondersMonitor Systems As NecessaryUtilize System Forensically As NecessaryFluency of the Physical Patrol and AssociatedCommunications/Documentation/ProceduresFront DeskExecute Front Desk DutiesHospitality/Customer ServicePass-On Reporting/DocumentationTurnover ProcedureAccess Package ProcedureResident Services Procedures (Regular & Exceptional): Logistics, Communications, Scheduling, MarketingIncident ReportingEmergency ProceduresPackage/Mail ProceduresBeverage Service ProceduresPhysical Plant Dispatch/RoutingSecurity Patrol InterfacePhysical Front Desk LogisticsParking & Transit OperationsField and Maintain Real-Time Database of all Parking Assignments & VehiclesExecute primary communications core for Compliance, Courtesy, ExceptionsPrepare and submit all documentation for approval to ACM/GMWhen applicable, execute Pre/Post Inspection along with relevant documentationVerify/Source information integrity through authorized channelsAdministrative SupportCommunications:Fluency inAll Voice, Electronic, & Hardcopy Mediums to Accomplish Assigned & Indicated Goals(including Signage, Website)SupplyDue Diligence on Supply Contracts- Relevant to RSA(Beverage, Etc.)Inventory & Consumption TrackingIssue/Assignment to Personnel(Under Direction)Databasing/ArchivingRealtime Fielding of M-Drive & ConnectCorresponding Physical Organization of Hardcopy On-SiteRealtime Maintenance & Monitoring of Management & Community Calendars/SignagePhysical PlantAdministrative Support to Engineering as directed by GM/ACMInterface with Vendors & Residents/Members on behalf of Engineering as directed by GMConduct walkthroughs as agreed withGMand Front Desk Supervisor.Assist GM/ Front Desk Supervisorin anyadministrative dutiesas directed.Maintain an organized workspace according to company procedures.Complete company training as assigned, attend all mandatory company functions and adhere tocompany'sStandards of Operation.Maketimekeepingentries each dayin accordance withcompany policy.Other duties mayapply.SUPERVISORY RESPONSIBILITIESNoneQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to work under tight deadlines and consistently meet deadlines.Exhibit professionalism,maintainprofessional attire and demeanor at all times.Maintain reliable transportationand valid driver's license.Demonstrates effective communication skills consisting ofverbal, written and listening skills.Demonstrates problem-solving abilities.Ability to draft correspondence and respond to inquiries and client concerns effectively and independently.Must be proficient with computer programs needed for specific position including Microsoft Outlook, Word, Excel, andPower Pointand internal software - Connect, Jenark, etc..Demonstrates organizational skills and ability to independently prioritize daily workload.Must have minimum typing speed of 40 WPM.Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds.EDUCATION and/or EXPERIENCEHigh school diplomaor equivalent required.LANGUAGE SKILLSProficient in EnglishOther languageshelpfulMATHEMATICAL SKILLSStrong general math skills.REASONING ABILITYAbility to determine next level involvement for problem resolutionMust demonstrate good judgment and critical thinking skillsAbility to think and work independently as well as part of a teamAbility to define problems, collect data, establish facts, and draw valid conclusions.Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.Ability to make decisions and solve problems creatively.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.Must be mobile enough tomove aboutthe facilities, including up and down stairs, parks and recreational areasand navigate uneven surfaces.Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.Must be able to sit for extended periods of time.Must have finger dexterity for typing/using a keyboard.Must effectively communicate and interactwith clients, vendors, co-workers and supervisors.Mustbe able to transcribe dictation.WORK ENVIRONMENTThe work environment characteristics are normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.About Us:FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.To learn more about our company and culture, please visit www.fsresidential.com/california FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

Keywords: FirstService Residential, Manteca , Front Desk Associate, Other , Manteca, California

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