Operations Supervisor
Company: Transdev Inc.
Location: Tracy
Posted on: April 17, 2024
Job Description:
About Transdev: Cities, counties, airports, companies, and
universities across the U.S. contract with Transdev to operate
their transportation systems, maintain their vehicle and fleets,
and deliver on mobility solutions. Transdev U.S. employs a team of
32,000 across 400 locations while maintaining more than 17,000
vehicles. Part of a global company, Transdev is a leader in
mobility with operations in 19 countries, proudly operated by
110,000 team members from around the world. As an operator and
global integrator of mobility, we are driven by our purpose.
Transdev - the mobility company - empowers the freedom to move
everyday thanks to safe, reliable, and innovative solutions that
serve the common good. Find out more at www.TransdevNA.com or watch
an overview video at https://youtu.be/ilO5cv0G4mQ We're Hiring for
an Operations Supervisor in Concord, CA! Transdev is proud to
offer:
$54,000-62,000/ year based on
experienceAttractive benefits package, including 401(k) with
company contribution, medical, dental and vision. Paid time off &
vacation.The Operations Supervisor is responsible for managing and
oversight of the operations, while acting as the Transdev liaison
between the Client's program managers, Big Star Transit
(Subcontractor) and Transdev employees. They manage Operators,
Reservation Team, Dispatch Team and Scheduling Team and ensure
efficient delivery of the missions requested by our Clients. You
will be on the ground floor of new technology that will shape the
way people travel. And, at the same time, you will be helping
implement and drive change for our community and the world. The
Supervisor play an important role in enabling the client to achieve
its KPI goals while also being ADA compliant. Transdev shares the
client's commitment to safety and is continuing to strengthen and
nurture a culture where safety is the top priority.
Responsibilities:
Operate and Maintain Transdev's high
standard of safety Run monthly, weekly, and daily Reports to ensure
service is up to Client's standards Ensures that delays in service
are recorded and communicated. In addition, makes sure all
accidents or breakdowns are handled appropriately. Responds to
system emergencies; investigates and completes accident reports,
incidents, and customer complaints Monitors and records
operator/call center absence and tardiness. Initiates appropriate
disciplinary action in a manner consistent with CBA & company
policy. Advises OM of individual situations that require further
attention. Results driven and capable of translating Call Center
reports and client deliverables, KPI and metrics to daily
performance Perform Monthly Call Center evaluations along with
proper coaching Train and Assist team members with career
development Communicate announcements to the team and lead monthly
department meetings with Call Center staff Coordinate, monitor and
supervise the activities of subordinates. Informs other management
personnel regarding operational/personnel problems as appropriate
and offer ideas towards resolution Ensures compliance throughout
the division to global process standards and works on continuous
improvement initiatives Maintain high degree of confidentiality of
all information Application of policies, procedures, and standards
throughout includes taking personal responsibility for the safety
of self and others during testing Responsible for covering any day
to day operational needs in case of call outs or staff shortage All
other duties as requiredThe above statements are intended to
describe the general nature and level of work being performed by
people assigned to this classification. They are not intended to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions
upon request. Transdev is an Equal Employment Opportunity (EEO)
employer and welcomes all qualified applicants. Applicants will
receive fair and impartial consideration without regard to race,
sex, color, national origin, age, disability, veteran status,
genetic data, gender identity, sexual orientation, religion or
other legally protected status, or any other classification
protected by federal, state, or local law. Drug-free workplace If
based in the United States, applicants must be eligible to work in
U.S. without restrictions for any employer at any time; able to
pass a drug screen and background check. California applicants:
Please Click Here for CA Employee Privacy Policy.
Keywords: Transdev Inc., Manteca , Operations Supervisor, Other , Tracy, California
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