Spa Curator
Company: Marriott International, Inc
Location: Truckee
Posted on: April 30, 2024
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Job Description:
Additional Information Pay: $20.60/hour, Ski pass incentive
available
Job Number 24063948
Job Category Spa
Location The Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands
Court, Truckee, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Schedule services for individuals and large
groups using spa/salon reservations software system. Call guests to
confirm scheduled services. Answer questions about available
services. Update the reservations/cancellations list throughout the
day, inform providers of last-minute changes, and resolve
scheduling issues as needed by working with supervisor/manager.
Check in guests for appointments, confirm first and last name, and
provide general spa orientation to guests upon arrival. Promote and
sell spa/salon services. Stock and maintain retail sales items and
promote the sale of retail items and additional spa services.
Maintain knowledge of spa services and amenities. Maintain
knowledge of current trends within the spa industry. Obtain
assigned bank and account for contracted monies, obtain change
required for expected business level, and keep bank secure at all
times. Process guest payments for spa/salon services and obtain
payment authorization as needed. Accept and log cash tips for
employees. Balance, scan, and drop receipts with Accounting.
Communicate housekeeping, engineering and maintenance needs to the
relevant departments. - Report accidents, injuries, and unsafe work
conditions to manager. Follow all company policies and procedures;
ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs;
assist individuals with disabilities; thank guests with genuine
appreciation. Speak with others using clear and professional
language; answer telephones using appropriate etiquette. Develop
and maintain positive working relationships with others. Comply
with quality assurance expectations and standards. Stand, sit, or
walk for an extended period of time. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. - The pay range for this position is $20.60 to $20.60
per hour and offers health care benefits, flexible spending
accounts, 401(k) plan, earned paid time off and/or sick leave, life
insurance, disability coverage, and other life and work wellness
benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. - -Marriott International is an equal opportunity
employer. -We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. -We are committed to
non-discrimination on -any -protected -basis, such as disability
and veteran status, or any other basis covered under applicable
law. Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.
At more than 100 award-winning properties worldwide, The
Ritz-Carlton Ladies and Gentlemen create experiences so exceptional
that long after a guest stays with us, the experience stays with
them. Attracting the world's top hospitality professionals who
curate lifelong memories, we believe that everyone succeeds when
they are empowered to be creative, thoughtful and compassionate. -
Every day, we set the standard for rare and special luxury service
the world over and pride ourselves on delivering excellence in the
care and comfort of our guests. - Your role will be to ensure that
the "Gold Standards" of The Ritz-Carlton are delivered graciously
and thoughtfully every day. The Gold Standards are the foundation
of The Ritz-Carlton and are what guides us each day to be better
than the next. It is this foundation and our belief that our
culture drives success by which The Ritz Carlton has earned the
reputation as a global brand leader in luxury hospitality. As part
of our team, you will learn and exemplify the Gold Standards, such
as our Employee Promise, Credo and our Service Values. And our
promise to you is that we offer the chance to be proud of the work
you do and who you work with. - In joining The Ritz-Carlton, you
join a portfolio of brands with Marriott International. Be where
you can do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.
Keywords: Marriott International, Inc, Manteca , Spa Curator, Other , Truckee, California
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